You are applying for work for a franchisee of Cinnabon, not Cinnabon corporate or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees.
POSITION: Crew Leader
The Crew Leader is responsible for acting in a leadership role to the crew. S/he must lead
by example in values and responsibilities:
We A.C.T. Guest First – Develop behaviors to effectively model “We A.C.T. Guest
First” with internal and external Guests.
We are Clean and Attractive – Learn the importance of maintaining a clean and
attractive work environment and appearance.
We are Fast – Identify what is needed to create an environment where all
employees share in the responsibility of exceeding Guest satisfaction.
We Always Deliver High Quality – Learn what is meant by quality and how to
demonstrate behaviors that support the consistent delivery of quality products.
We Enjoy Working Here – Explore the conditions that allow employees to gain
personal, Guest and organizational satisfaction. Able to recite the values and
DUTIES AND RESPONSIBILITIES:
Sales and Profits
Builds sales by promoting Guest satisfaction.
Manages labor costs by evaluating actual labor against projected sales throughout the shift.
Maintains and delivers high quality products using the PACE system.
Monitors product quality by managing crewmember’s performance andproviding specific feedback.
Trains crewmembers in WOW! service.
Trains crewmembers to respond pro-actively to the Guest’s needs.
Manages shift to exceed the Guest’s expectations.
Trains crewmember to maintain bakery cleanliness during shift.
Follows the bakery-cleaning schedule.
Troubleshoots minor equipment repairs.
Follows procedures for reporting maintenance problems to the bakery manager.
Uses shift planning tools to deploy crew members effectively.
Conducts pre screen interviews with crew member selection tools.
Trains crew members on all positions using the approved job aids.
Conducts effective crew member orientations.
Trains crew members on new products.
Successfully completes all crew leader training within the designated timeframe.
Effectively manages the shift and bakery in the bakery manager’s absence.
Accomplishes all management duties in a timely manner.
Policies and Procedures
Follows procedures outlined in the Training Guide.
Follows cash control and security policies outlined in the Brand Manual.
Knowledgeable in discounts and promotions.
Maintains safe working conditions in the bakery.
Reports accidents and incidents to the bakery manager immediately.
Effectively coaches crew members for improved performance.
Accurately and consistently documents inappropriate performance.
Uses consistent practices in managing performance problems.
Makes accurate drawer counts, safe audits, petty cash and bank deposits.
Monitors the weekly schedules and makes efficient labor adjustments.
Audits sign-in/out record keeping (or time clocks) and accurately completes daily payroll.
Handles all other duties as assigned by the bakery manager or assistant manager.
Leadership and motivation.
Problem solving/cognitive skills
WOW! Service and A.C.T. Guest First
Teamwork and interpersonal communication skills.
Is honest and has integrity.
ESSENTIAL PHYSICAL REQUIREMENTS:
Ability to read.
Ability to communicate with Guests and co-workers.
Ability to perform functions of addition and subtraction and make correct change.
Ability to process information through the POS register system.
Ability to lift up to 50-lb bags or pull 35-lb batches of dough from the mixer (if working in a scratch bakery).
Ability to lift up to 35-lb boxes of frozen products.
Ability to work in a warm environment (ovens) and react to timers.
Ability to climb ladders and bend at the waist to clean equipment.
Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods (if working in a scratch bakery)
Ability to work around industrial-strength cleaners.
Ability to weigh and measure baking products.
Ability to stand for up to 4-hours without a break.
Ability to operate the mixer (if working in a scratch bakery).
Must be at least 18 years of age, preferably with 6 months experience in a crew member position.
Retail or food experience preferred but not required.
Excellent interpersonal communications skills and a strong interest in Guest service.
Strong motivation for training and business results.
Address: 1500 New Britain Avenue West Hartford, CT - 06110
Property Description: Westfarms - West Hartford, CT
Property Number: TBD-D