Colorado

Admissions Lead ROPS

Job description          

The Lead position reports to a DGS Supervisor, his/her time is split 50/50 between assisting with placing patients and other reporting and workflow functions. The Lead will assist in daily admissions support via telephone, email, fax, and internet to facilitate services for dialysis patients who choose DaVita Guest Services (DGS) for permanent dialysis placement. Leads serve as a point of escalation and process expertise, providing support and guidance to frontline teammates. This individual will be responsible for monitoring and shifting the work load as needed to provide our patients/partners with the highest levels of service. Additionally the Lead will be expected to assist in regular reporting to the team, management and field partners. Assists, supports, and guides frontline teammates with operational questions and escalations; works with new teammates on multitasking and prioritization Manage, maintain, and place permanent patients contained within an internal CRM and spreadsheet by generating outbound telephone calls and emails. The management and maintenance of the process may INCLUDE the collection of clinical paperwork, insurance verification, or establishing a confirmed dialysis treatment time Responds daily to inbound telephone calls, e-mail, and fax requests for dialysis treatment; monitors all fax folders to ensure team placement SLAs are met Generates daily reports including but not limited to: internal system usage metrics and ad hoc requests. Reviews, provides direction to teammates and provides status of open placement requests to field partners (Pending File) Assists Supervisor by identifying areas of opportunity and strength for teammates; adheres to all performance metrics, schedule adherence, and quality assurance call standards; able to understand and follow DGS & DaVita employment policies, guidelines and procedures at all times Other duties as assigned Required Qualifications: Creative problem solving and multi-tasking skills; ability to jump in to situations and quickly determine issues and next steps Ability to work non-traditional and/or expanded hours from 6AM to midnight to serve patients and teammates during both emergency and non-emergency events as needed Intermediate computer skills and proficiency in Microsoft Word, Excel and Outlook Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position. Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities: Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions. Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals. No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position
DaVita Colorado jobs

DaVita

Colorado jobs

Colorado jobs

 Colorado jobs  Colorado jobs
Facilities Planner
2019-09-15

Key Role: Provide support to manage facility requirements, facility maintenance and repair, and space management. Analyze functional needs and develop requirements to facilitate the facility utiliz...

Position: Customer Support Coordinator Job Description: What You’ll Be Doing Respond and resolve inbound calls and emails Dispute resolution and issuing customer credits Deduction/overpayment resol...

Systems Analyst 2-IT-190012Q4
No Visa Sponsorship is available for this position. Preferred Qualifications Oracle Data Cloud PIR Systems Administrator As a member of the Platform & Infrastr...

Supply Chain Tech
2019-09-15

Welcome to Centura Health Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to opt...

General Summary of Job Duties Supervise all facilities personnel, work directly with the Facilities Manager on scheduling of tasks, and work schedules. Assist in review of maintenance techs. Reward...

DaVita Colorado jobs

DaVita (Colorado jobs)

 Jobs in organization(state)

DaVita Integrated Kidney Care (IKC) business office is seeking a sales-minded, patient-centric, passionate Enrollment Specialist to join our contact center team in Centennial, CO. Full-time schedul...

The Lead position reports to a DGS Supervisor, his/her time is split 50/50 between assisting with placing patients and other reporting and workflow functions. The Lead will assist in daily admissio...

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and...

The Change Management and Deployment Analyst will be part of the Runway team at DaVita supporting the implementation of medium to large change projects using process improvement and change manageme...

This People Services (PS) position is an integral member of the Teammate (Employee) Relations team for assigned segments of the business, acting as an advisor for teammates, managers, People Servic...