UC San Diego Extension is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, Extension employs about 1,000 active by-agreement instructors.
Extension operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 (including some Spanish language elements) with web-casting and video-conferencing capability. Extension also a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. Extension supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, Extension operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.
As part of the Academic and Instructional Affairs team at UC San Diego Extension, the Assistant Director of Academic Services interprets and enforces university policy regarding Extension courses and programs in addition to developing new or modified academic policy as educational products and market needs evolve. Provides analytical studies on a variety of policies, projects, programs, and issues in support of Extension's strategic goals and initiatives. Serves as a key process improvement resource in overseeing academic policy and process, instructional quality and policy, student engagement and achievement, and technology-enhanced teaching and learning. Interprets, monitors, and analyzes information regarding policies and procedures and provides consultative services to Extension’s Associate Deans, Academic Directors, department administrators and stakeholders in Student Services.
This position directly supervises a team of Instructor Services Specialists who enact administrative processes related to instructor relations (e.g. onboarding, compensation, completion of work assignments) and perform operational duties for specified program areas. This position is for an experienced professional who knows how to apply theory and put it into practice with an in-depth understanding of the professional field. Analyzes problems and issues of diverse scope and determines solutions. Uses skills as a seasoned, experienced professional with a full understanding of analytical practices, policies and procedures. Researches, analyzes, and develops solutions to a wide range of issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Primarily deals with policies, programs and proposals which are complex in nature and diverse in scope.
A cover letter is required for a complete application packet.
This position is located at Extension's University City Center office building.
Demonstrated experience performing the full range of supervisory responsibilities including recruitment, selection, training, evaluation, motivation, and discipline.
Demonstrated experience in developing, delivering, and tailoring training on current and new business processes and practices, to various levels of internal stakeholders.
Proven experience auditing and developing academic policies and processes in a continuing education environment regarding programs, courses, and instructors.
Demonstrated experience in working productively with groups, guiding and facilitating dialogue and decision making.
Proven ability to analyze information to verify compliance with specific regulations and to determine further action needed for full compliance.
Strong communication and interpersonal skills to communicate effectively, both verbally and in writing. Demonstrated ability to compose clear and accurate technical or instructive messages, documents, and reports, whose tone is appropriately tailored to the level of the intended audience as well as experience giving precise answers to questions about policy and processes.
Strong policy analysis techniques. Strong skills in analyzing, researching and synthesizing large amounts of data for preparing sound and relevant proposals and analyses.
Proven ability to use discretion and maintain all confidentiality.
A background check is required for this position.
Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) training and form will be required.