Poly & Bark of Moorpark, CA is looking to hire a full-time Customer Service Representative. Are you a customer service rockstar who would like to have your late evenings and weekends free? Would you like to provide customer support for a growing modern furniture company that treats you like family and wants you to succeed? Would you like to get employee discounts on high-quality, affordable furniture? If so, apply today!
ABOUT POLY & BARK
When decorating our new space, we found it difficult to find furniture for which the affordability matched the level of quality and design we were looking for. They say if you can't find what you're looking for, you should create it. At first, we did this on a super small scale, creating pieces to deck out our own apartment. Before we knew it, our friends were asking us to do the same for them, then their friends, and then their friends' neighbors. Whether a homeowner making a one-time purchase or an experienced designer reworking an entire office space, we treat each customer with respect and integrity.
We do the same for each employee. We are a family company, and we make sure that each person who joins us feels invested in our mission. We offer competitive pay, nice perks, and a positive work environment.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative, you are on the front lines of customer satisfaction and loyalty, handling both incoming and outgoing customer care calls, emails, chats, and escalations. You are passionate about ensuring that each of our customers has the best possible experience with our products and company. Whether on the phone, through chats, or in emails, your warm, friendly personality comes through in all your interactions and leaves customers feeling as if they have just spoken with their best friend.
You provide all aspects of customer support from a friendly 'hello' down to the nuts and bolts of placing orders, tracking orders, processing returns, arranging for return shipments, calling customers for fraud analyses, and sorting out issues-all while keeping accurate records. Using your good multi-tasking and computer skills, you employ the use of various software programs including Slack and G-Suite to serve customers efficiently. You also put effort into gaining an in-depth knowledge of our furniture, so you can more competently answer customer questions.
Invested in our success as a company, you collaborate with our Quality Assurance, Product, and Marketing teams to solve customer concerns. You also work closely with our IT team to troubleshoot technical issues. Though you spend a lot of time on the phone, you don't ever just 'phone it in.' We can't continue to grow without the world-class customer support that you and your team provide to our customers, and you love the excitement of being on the front lines of a rapidly growing furniture company!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE
High school diploma or equivalent
Proficiency with Windows
Basic knowledge of Word, Excel, and G-Suite
Ability to type at least 40 WPM
Clear speaking voice and good phone etiquette
Exceptional communication skills, both written and verbal
Ability to adjust your tone based on your audience
Proven problem-solving skills
Amazing customer service skills
At least one year of customer service experience is preferred. Do you have a positive, can-do attitude? Are you flexible and able to thrive in a fast-paced environment? Can you prioritize multiple tasks effectively while keeping attention to detail? Do you have excellent follow-through? Are you analytical and able to make sound decisions quickly? Do you have excellent interpersonal skills and the ability to de-escalate and resolve conflicts appropriately? Are you reliable and punctual? If so, you might just be perfect for this Customer Service Representative position.
This is a full-time customer support position with hours from 8:00 am to 5:00 pm or from 9:00 am to 6:00 pm on Mondays through Fridays.
READY TO JOIN OUR CUSTOMER SUPPORT TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!