Intern, Service Design

Job description          

Autodesk Education Experiences (AEX) is looking for an exceptional service experience design intern to join our team for a three months internship to support the development of its product certification and credentialing service. Reporting to the Principal Experience Designer, the service designer will be playing the role of part futurist, design strategist and part hands-on pragmatist designer. You will be responsible for assisting in visualizing the service and system requirements into experience flows, systems documentation and prototypes for new product certification & credentialing service development.

Create holistic and innovative design prototypes that address business, existing & future systems and user requirements Effectively communicate conceptual ideas, design rationale and the specifics of user-centered design process Research and analyze current and future UX technology patterns and design trends, including market research and competitive analysis Create artifacts, such as information architecture diagrams, screen flows conceptual diagrams, task flows, wireframes and interactive prototypes Prototype innovative solutions that go beyond interfaces and product specs to user goals, storyboards Influence UX strategy and share user-informed perspectives Manage time, prioritize tasks, and work within deadlines with little supervision
Minimum Qualifications
Full-time student pursuing an advanced degree in Human Computer Interaction, Design Strategy, Service Design, Experience Design, Technology Design, or equivalent at an accredited program in the United States with at least one academic term to complete post internship to be eligible for internship participation Understanding of machine learning and its applications to human learning Experience with or interest in instructional design An excellent visual communicator and collaborator Interested in solving cross-disciplinary research problems Insatiable curiosity and an understanding of how asking questions ignites ideas
Preferred Competencies
Design Thinker: You can uncover real business problems, prototype low-fidelity ways of solving that problem, and help design full-scale experiences Systems Thinker: You have a knack for stepping back and looking beyond the immediate problem to see how it fits into the larger ecosystem—across channels, touchpoints, and platforms—and then diving in to nail the important details Intrapreneur: You think about the team, the product, and the customer as parts of your own business; it needs a purpose Data-Driven: You are clear in articulation of intent and goals, and you know how to use data and research to back up your work. You’ll seek out analytics and user testing data to help you make design decisions, support your design decisions, and iterate on your past design decisions
Top Signs You’re a Great Fit
You are comfortable with early product development and service design You’re not afraid to express your ideas, or change your mind when someone has a better one You have a solid understanding of user-centered design principles You have the ability to present cohesive design approaches to a non-design audience (including business, product, and technology teams) You grasp multiple system requirements with careful attention to detail You have experience in HCI, UX/UI, learning design or similar field
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world. At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. To all recruitment agencies: Autodesk does not accept unsolicited headhunter and agency resumes. Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc.
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