Alabama

Application Specialist

Job description          

Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview The 9-1-1 Call Handling business is made up of two key segments, Emergency Call Routing and Emergency Call Taking. Emergency Call Routing is the next generation IP network combined with software that allows transport of an emergency call, text, video or IOT alert to the correct public safety answering point using geospatial routing. Emergency Call Taking software then presents the call, text, video or IOT alert to a call taker for triage and dispatch of a response. Additional supplemental data - such as real time location of the caller or emergency health profile data can also be displayed to help drive better outcomes.
Job Description Implementation, Solutions and Services. This group is responsible for the implementation, maintenance and support of the Emergency Callworks, 911 call taking and dispatch solutions within the public safety industry. Responsibilities: Provide technical troubleshooting and issue resolution for Hardware, Software, & Configuration of the Emergency Callworks platform. Provide after hours on-call support via rotation. Handling of both customer support and technical support questions from Emergency Callworks' users. Creating, updating, managing, and closing support tickets, as well as handling escalations to engineering. Troubleshooting a wide range of technical issues from front end gui issues to server side application, database, or system issues. Creating and maintaining strong customer relationships. Building and configuring new systems, as well as assisting during the install process. Deploying and managing software upgrades. Participate in on-call rotation. Qualifications: Bachelors degree - preferred 3+ years of IT Infrastructure Support experience Strong written and oral communication skills. Strong teamwork, interpersonal communication, and problem solving skills. Capable of working in a fast-paced & dynamic environment. Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management. Ability to represent Motorola in a professional manner while on conference calls with Customers – from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO’s). Ability to thoroughly document all issues & provide Management escalations (internal & external) Ability to write & review technical documentation – including whitepaper’s, method of procedure’s (MOP’s), alerts, and bulletins for publication to Customer’s. Ability to work with Development Engineer’s, 3rd Party Vendors, & Motorola Field Engineer’s for escalation & issue resolution. Working knowledge, & previous experience with Linux, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support
Basic Requirements 3+ years of IT Infrastructure Support experience
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan Yes


EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
Motorola Solutions Alabama jobs

Motorola Solutions

Alabama jobs

Alabama jobs

 Alabama jobs  Alabama jobs

Leads, directs and coordinates the day-to-day management of the project. Reports To: Senior Project Manager or Project Executive Essential Duties & Responsibilities*: Lead in the development of ...

The resident assistant is a member of the Assisted Living team who, under the guidance and supervision of Named Supervisor, provides personal care and assistance to residents in their home environm...

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business. Excited to grow your career? We va...

To Be Considered for this position please apply at: https://www.appone.com/MainInfoReq.asp?R_ID=2679544 Part Time Merchandiser–Mornings to Mid-afternoons - Monday- Friday Job Summary The Merchandis...

Be different. Do what you love.

Use your natural gift of education and persuasion to help patients and their families cope with the effects of kidney disease. Life on dialysis can be a dif...

Motorola Solutions Alabama jobs

Motorola Solutions (Alabama jobs)

 Jobs in organization(state)

Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers ...

Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers ...