IT Infrastructure & Network Manager
The IT Infrastructure & Network Administration Manager plans, directs, and coordinates the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for telephone, data center, disaster recovery and high availability systems, security systems, and other electronic infrastructure. This position reports to the CTO and oversees a team of both level 1 and 2 helpdesk functions along with our Network Administrator.
Duties & Responsibilities:
Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
Establish service level agreements with end users.
Provides “ownership” of problems and issues thru final resolution.
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Negotiate with vendors, outsourcers, and contractors to secure network products and services.
Assess, approve, and administer all equipment, hardware, and software upgrades.
Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
Oversee and facilitate security protocols, audits, and related questionnaires as needed.
Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
Oversee the administration of user accounts, permissions, and access rights in AD.
Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
Provide guidance and training to junior members of the team.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Researches options thoroughly; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and legibly in professional business manner suitable for delivery to professional members of clients, vendors, and internal staff.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Business Acumen - Understands business implications of decisions.
Ethics - Works with integrity and ethically.
Organizational Support - Completes administrative tasks correctly and on time.
Motivation – Highly self-motivated and directed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Four-year university degree or college diploma required, preferably in the field of computer science or other related academic fields
5 years of relevant work/management experience
5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments
2 years successful leadership of an infrastructure team
Excellent knowledge of current protocols and standards, including Active Directory, Group
Excellent knowledge of policies, MS Exchange, core switching/routing, SSL/IPSec, SAN, virtualization, business continuity, disaster recovery, high availability
Conversant with programming languages such as .Net, PHP
Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations
Experience with security protocols such as SSAE 18, PCI DSS, or others
Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
Experience installing network cabling and telephony systems