Eligibility Quality Control Technician I

Job description          

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Effective July 1, 2019 the salary increased for this position the salary listed above reflects this increase
The Division of Public Assistance, Program Integrity & Analysis/Quality Assessment Office is recruiting for full-time Eligibility Quality Control Technician I (EQCT I) positions located in Anchorage.
The Eligibility Quality Control Technician I (EQCT I) performs a comprehensive analysis of case records and computer data, including interviews with the client and others who may verify the required eligibility information. The case audits, and the report of findings are highly detailed. This process is closely regulated and monitored by Federal Agencies and State of Alaska Legislative audit.

This position audits the State of Alaska Division of Public Assistance Supplemental Nutritional Assistance Program, Alaska Temporary Assistance Program, Adult Public Assistance, Medicaid, MAGI, and Child Care Assistance cases for accuracy of eligibility determinations and payment of benefits. This position requires a thorough understanding of the above listed programs' eligibility and payment policies.

This position may conduct audits of other Public Assistance Programs as required by the Division or the Quality Assessment unit needs.

Relying on strong interview and written communication skills, using MS Word, MS Excel, and MS Access, the EQCT will provide written narratives documenting the findings of their audits. The EQCT will submit their findings into a Federal Database for approval.

Our ideal candidate will have the following strengths: Work experience and performance demonstrating excellent eligibility policy knowledge and payment determinations of the State of Alaska Public Assistance programs listed in the above description; Demonstrated performance indicating a high accuracy rate of eligibility determinations and benefit issuance of programs listed in the above description; Excellent workplace organizational skills, attention to detail, and multi- tasking ability; Ability to produce high quality work and meet rigid time frames; Demonstrated strong oral and written communication skills; Possess the ability to work independently, and with minimal supervision; Ability to handle stressful situations with aplomb; Be willing and able to visit clients in their homes to conduct in person interviews. This includes year round road system travel operating a State fleet vehicle or rental car; Be willing and able to travel to remote communities in Alaska requiring flight in small aircraft.
Special Notice:
Relocation funds are not available. Ability to travel is a job requirement. Traveling to remote areas in small aircraft, and the operation of State vehicles and rental cars is required for this position. More than 30% of the work assignments require interviewing Public Assistance clients in their home, including rural Alaska locations. A valid current driver license must be maintained for this position. Some program policy training can be provided. Working conditions require significant independence and the ability to work with minimal supervision.
To view the general description and example of duties for an Eligibility Quality Control Technician I please go to the following link:
Two years of journey level experience as an Eligibility Technician II with the State of Alaska or its equivalent with another employer.
At time of interview applicant must submit: Provide at least three (3) supervisor-related references with current daytime contact phone numbers.
** Applicants advancing to the interview phase will complete a Quality Assessment Skills Assessment as part of the interview process.
Please read the below information carefully. This applies to your application submission.
COVER LETTER A cover letter is required. The cover letter must describe your knowledge, skills, abilities, as they pertain to the following strengths listed above. Please attach the cover letter as a separate document to your application before applying online. If unable to attach to your application, email or fax the cover letter to the contact number provided in the job posting prior to the closing date of this recruitment. Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. Omission of any required documentation will result in an incomplete application and you will not receive further consideration.

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting 'see resume or CV' or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska 'How to Apply' webpage, found here:

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at .

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager at:

Name: Tammy Teeter, Eligibility Quality Control Technician II
Phone: (907)334-2388
Fax: (907)334-2395
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